Refund policy

RETURN & REFUND POLICY – SNICX

At Snicx, customer satisfaction is our priority. Please read our return and refund policy carefully.

1. Eligibility for Returns
We accept returns under the following conditions:

• Product is damaged, defective, or incorrect
• Return request is raised within 3 days of delivery
• Product is unused and in original packaging

2. Non-Returnable Items

• Used or damaged products (not due to our fault)
• Digital products (if applicable)
• Items marked as “Non-returnable”

3. Return Process
To initiate a return:

• Contact our support team with your order ID and issue details
• Provide clear images/videos of the product
• Our team will verify and guide you through the process

4. Refund Policy

• Approved refunds will be processed within 5–7 business days
• Refunds will be credited to the original payment method
• In case of Cash on Delivery (if applicable), refunds will be processed via bank transfer

5. Replacement
If eligible, we may offer a replacement instead of a refund depending on product availability.

6. Cancellation Policy

• Orders can be cancelled within 12 hours of placing the order
• Once shipped, orders cannot be cancelled

Snicx reserves the right to deny returns that do not meet the above conditions.